Frequently Asked Question (FAQ)

Shipping Policy

What is LG’s Shipping Policy?

We strive to deliver products purchased from LG in an excellent condition and in the fastest time possible. If this is your first order with LG, shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 699* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 79 will be applicable to all orders under Rs. 699*.

  • If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
  • If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on LG’s Returns Policy.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Cancellations & Modifications

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website. This includes items purchased on sale also. Any amount paid will be credited back to the customer.

Yes, you can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of Website.

Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Returns and Exchange

LG’s returns and exchange policy, gives you an option to return or exchange items purchased on LG for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. You have to return the product to us through Self-Ship.

We will credit the shipping costs provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
  • In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  • LG will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, LG would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to LG, please follow these steps:

You can return products purchased from LG within the specified return/exchange period (check product details page for the same).

  • Create a ‘Return Request’ under “My Orders” section of Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Pack the item and Self-Ship it to us.

Self-ship: Please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.

If you would like to exchange products purchased from LG, please follow below mentioned steps:

  • You can create exchange for products purchased from LG within the specified return/exchange period (check product details page for the same) under “My Orders” section of Website. you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
  • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under “My Orders” of Website.

After the refund has been initiated by LG as per the Returns Policy, the refund amount is expected to reflect in the customer account between 7 to 10 days post refund initiation, depending on your bank partner.

Please note, LG initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. In case of any refund discrepancies, LG may at its sole discretion, request you to share with us a screenshot of your bank statement.

LG, 3/2 F Pearl Tower, 19th Street, Nanganallur, Chennai – 600061.

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined and the customer shall not be eligible for a refund.

E-mail verification policy

What is LG’s E-mail verification policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. LG verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by LG and LG reserves the right to disable any services for orders placed from such accounts that fail the email verification process.